Terms & Conditions
COPYRIGHT
All rights reserved. These materials (including without limitation all articles, text, images, logos etc.) are Copyright © 2024 First Aid Cornwall™. First Aid Cornwall™ endeavours to ensure that the information on this website is correct but does not accept any liability for error or omission.
1. PAYMENT TERMS
Our standard payment terms are that payment is taken at booking unless otherwise stated. If payment by invoice has been previously agreed, payment must be made by the date shown on the invoice. Payments made after the agreed date may be subject to a late payment charge. All deposits are non-refundable.
2. COURSE BOOKING
Bookings may be made by email or via the First Aid Cornwall™ website or by letter or phone. By booking a course with First Aid Cornwall™ you are agreeing to our Terms and Conditions. Telephone bookings must be confirmed in writing upon request. Please quote purchase order numbers where applicable.
3. TRANSFERS
Should circumstances mean that you need to transfer to another First Aid Cornwall™ Course, the following charges will apply, dependent on notice given:
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Transfer, made more than four weeks prior to the course start date – no charge.
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Two to four weeks notice given – 25% of the course fee.
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Less than two weeks notice given – 50% of the course fee.
All transfers must be taken within a period of six months.
4. CANCELLATIONS
Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:
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More than four weeks prior to the course start date – full refund of course minus 10% booking fee.
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Two to four weeks prior to the course – 50% of the course fee.
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Less than two weeks prior to the course – full fee.
NB: Cancellation must be made in writing and received by First Aid Cornwall™ by the due date.
5. NON-ATTENDANCE
If you do not attend a course, and you have not previously informed us, the full course fee remains payable.
6. LATE ARRIVALS/MISSED SESSION
If you arrive late for a course or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining. In all such cases, the full course fee remains payable. To conform with Health and Safety Executive (HSE) requirements for statutory certificates, attendance at all sessions is mandatory.
7. UNFORESEEN CIRCUMSTANCES
On occasion, unforeseen circumstances may require us to cancel a course. In such circumstances you will be given as much notice as possible and either a free transfer to another course date or a full refund of fees paid.
8. RE-QUALIFICATION COURSES
To be eligible to attend a two-day Re-qualification course, students must present a valid First aid at work certificate issued by an approved provider which is ‘in date’ on the last day of the Re-qualification course. ‘In date’ means the period within three months prior to the original certificate expiry date. The HSE allows a maximum of 28 days from the expiry date of the certificate to complete Re-qualification training and assessment.
9. GUIDELINES FOR STUDENTS AND EMPLOYERS
It is the employer’s responsibility to ensure that students are free from any condition which would affect their capability to undertake their chosen course, and that they have the aptitude to cope with an intensive course of study. We welcome students with disabilities but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace. First Aid Cornwall™ would welcome in advance, for setup purposes, notification of any assistance that a student is likely to need during the running of the course.
If it is felt that the student doesn’t meet the learning outcomes of the course and or assessment process and is referred, they will be offered a free assessment. Any further training or coaching over and above that provided on the course may be charged for.
